TEMPLATE: Parallax
window replacement warranty

Total Care Guarantee

Even the best-performing window or door is only as good as its installation. That’s why Pella backs our products and installation with the Total Care Guarantee – our comprehensive package of product and installation warranties and service agreement gives you added protection for your project.

window replacement warranty
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Frequently Asked Questions

What is Pella's Total Care Guarantee?

As part of The Pella Promise, your project is backed by our Total Care Guarantee – our package of product warranties and installation warranty and service agreement that cover your products and their installation – including labor – for up to 10 years. (Learn more.) We also have a national network of local Pella service professionals who are just a phone call away. We’ve been taking care of our customers for over 85 years and we’ll be here if you need us.

How important is proper installation to the performance of my window or door?

The best performing window or door is only as good as its installation. With Pella Replacement, there's no need to worry. Our Pella Expert InstallersSM, who will lead your project, are recertified annually and use Pella's exclusive installation methods. They'll make sure the job is done right. Plus, our work is backed by our exclusive installation warranty and service agreement which covers installation-related issues for up to 10 years.

What exactly happens at an in-home consultation?

We know you may be nervous about having someone in your home, giving you the hard-sell. That's NOT how Pella does business. Your friendly in-home representative will talk openly and honestly with you in a pressure-free, no-obligation approach. He or she will measure your existing windows or doors, provide you with a free, on-the-spot quote, answer any outstanding questions and be on their way.

How will I know which product is right for me?

When it comes to windows and doors, one size does NOT fit all. That's why Pella offers more products, including wood, fiberglass or vinyl windows and doors; as well as wood, fiberglass or steel entry doors. The bottom line – we have more ways to find the products that will fit your budget and the style of your home. All of these product lines include ENERGY STAR® qualified options – so whichever window or door you choose, you'll be confident knowing you're increasing the comfort and energy efficiency of your home.

How do I know I'm getting the best value for my investment?

The Pella team builds, sells, installs and services our products–and has for over 85 years. Replacing with Pella gives you the security of working with a friendly, local team of professionals backed by the expertise of a leading national company.

Replacing my windows and patio doors seems overwhelming. What can I expect?

Your dedicated Pella representative will walk you through the entire process, so there are no surprises along the way. From helping you find the right products for your home, to delivering a no-mess, no-guess installation day, to protecting your investment with our exclusive warranties and service agreement – we pride ourselves in taking the burden off you. Pella does the little things that are important too – like scheduling a time that fits your schedule, and arriving to your appointments on time. Our goal is your peace of mind and complete satisfaction.

I'm nervous about disrupting my house. How long will it take? Who will clean up the mess?

Pella Expert InstallersSM lead your project and are recertified annually. Their exclusive installation methods allow them to remove and replace your windows in a timely manner, with little to no disruption to your home. Of course, they'll make every effort to respect your home, from laying tarps and wearing booties to hauling away your old windows and doors. And while every project is different, most jobs can be completed in one day.

How do I know I can trust the salesperson and installers that enter my home?

Every member of our team – including your in-home representative and installation professionals – will wear their Pella identification badge in your home.

What if I have an issue with my windows or doors? Who do I call?

Our Total Care Guarantee – our package of exclusive product and installation warranties and service agreement cover your products and their installation – including labor – for up to 10 years. In the event any issues should arise, simply call your local Pella representative. See product warranties and the installation warranty and service agreement for complete details.

Replacing your windows and doors? Learn more about the Pella window and door replacement experience.

The Pella Promise is our commitment to you. To help you find the right windows and doors for your home and budget. To deliver a no-mess, no-guess installation day. And provide our exclusive Total Care Guarantee.
We make replacing windows and doors easy. That’s our promise – and it’s available exclusively
for replacement customers who purchase Pella products and have them installed through their local
Pella Window and Door Showroom.

They took care of everything for me from start to finish. The customer service and attention to detail was unparalleled.

- Cynthia A.

Laurel, MD

Thank you Pella and your employees for being the company that you are,
you have a customer for life!

- Gregg, IL

We have exactly what we wanted: elegant, beautiful windows that have added great value to our home!

- Wendy, CA

I have NEVER seen a more thorough, neat, polite crew as the ones that did our Pella install.

- Larry, IL

The project was first class from start to finish.

- Paul, MA

Window and door replacement by Pella.
The right product. Smooth installation.
Our goal — your peace of mind.
That's The Pella Promise .

The Pella Promise is not available for purchase through lumberyards, national home centers such as Lowe's and through independent contractors, including Pella Certified Contractors, Pella Select Contractors or builders. It is also not available on new construction or commercial jobs. See Total Care Guarantee for limited warranty and service agreement details.
*Improved window energy efficiency calculated in a computer simulation using RESFEN 5.0 default parameters for a 2,000-square-foot existing single-story home when comparing a Pella 350 Series vinyl window with InsulShield® Advanced Low-E triple-pane glass with argon to a single-pane wood or vinyl window.
For more details see www.pella.com/methodology.