The Pella Promise
Hassle-Free Window & Door Replacement
The Benefits of Working with Pella
Simple Process
From start to finish, your dedicated expert helps make the window buying process easy and personalized.
The Right Product for You
We’ll help you find the right products to meet the unique needs of your home and budget.
No Mess, No Guess Installation Day
Our certified installers treat your home like it's their own and leave it cleaner than they found it.
Pella Care Guarantee
Our product and service warranties give you peace of mind that if something goes wrong, we’ll be there.
Backed by the Pella Care Guarantee
We pride ourselves on providing exceptional quality, exceeding expectations and going beyond requirements. That’s why we stand behind our wood products with a limited lifetime warranty.
You can feel confident in your investment. Our warranties are designed to give you peace of mind that if something goes wrong, we'll be there.
Extra protection for your investment is built in, literally. In addition to our product warranties, you get a 10-year Installation Warranty and Service Agreement.
Protection for Your Pella Products & Their Installation
At Pella, our windows are designed with passion, innovated with purpose, built with integrity and backed by some of the industry’s best warranties.
What Customers in Your Area are Saying
“The install team was top notch. It is hard to find true craftsmen these days. Every detail was perfect.”
Wayne F.“Matt, our installer, was amazing. He did a tremendous job. At the end of each day, he cleaned up so well we couldn't even tell he had been there. Very friendly and went above and beyond with some of the details.”
Rob R.“The installation team was outstanding!”
Karen C.
Schedule a Free In-Home Consultation
90 Minutes
What to Expect:
- Explore design, material, and color options
Get expert measurements for your windows and doors
Learn about the installation day process
Get a no-obligation project quote & discuss local promotions
- Resolve service issuesFor service requests please call (866) 593-1560.
Frequently Asked Questions
Is the Pella Promise available exclusively through in-home consultation?
Yes, the Pella Promise requires help from a Pella expert to ensure the right product for you and to set up your no mess, no guess installation day.
If I install the product myself does it void the warranty?
No, if Pella’s installation instructions are followed, your product is covered by the product warranty. See our installation instructions here.
How long after I receive the product do I have to install it for it to be under warranty?
Pella does not have a time limit on this; however, we do recommend you install your product as soon as possible to avoid storage damage. Pella is not responsible for damage from improper storage.
Do I still receive Pella product warranties if I purchase online?
Yes, and we offer some of the best warranties in the industry. However, when you work with a Pella expert and schedule a free, in-home consultation, you receive the Pella Care Guarantee in addition to our product warranties.