The Pella Promise

Q: Is the Pella Promise available exclusively through in-home consultation?

Yes, the Pella Promise requires help from a Pella expert to ensure the right product for you and to set up your no mess, no guess installation day.

Q: If I install the product myself does it void the warranty?

No, if Pella’s installation instructions are followed, your product is covered by the product warranty. See our installation instructions here.

Q: How long after I receive the product do I have to install it for it to be under warranty?

Pella does not have a time limit on this; however, we do recommend you install your product as soon as possible to avoid storage damage. Pella is not responsible for damage from improper storage.

Q: Do I still receive Pella product warranties if I purchase online?

Yes, and we offer some of the best warranties in the industry. However, when you work with a Pella expert and schedule a free, in-home consultation, you receive the Pella Care Guarantee in addition to our product warranties.

Hassle-Free Window & Door Replacement

Available exclusively through in-home consultations with your local Pella showroom.

The Benefits of Working with Pella

Simple Process

From start to finish, your dedicated expert helps make the window buying process easy and personalized.

The Right Product for You

We’ll help you find the right products to meet the unique needs of your home and budget.

No Mess, No Guess Installation Day

Our certified installers treat your home like it's their own and leave it cleaner than they found it.

Pella Care Guarantee

Our product and service warranties give you peace of mind that if something goes wrong, we’ll be there.

A man and woman are being shown corner sections and window samples by a Pella representative

Schedule a Free In-Home Consultation

Backed by the Pella Care Guarantee

The Best Limited Lifetime Warranty for Wood Windows¹⁹

We pride ourselves on providing exceptional quality, exceeding expectations and going beyond requirements. That’s why we stand behind our wood products with a limited lifetime warranty.

Some of the Best Product Warranties

You can feel confident in your investment. Our warranties are designed to give you peace of mind that if something goes wrong, we'll be there.

10-Year Transferrable Installation Warranty

Extra protection for your investment is built in, literally. In addition to our product warranties, you get a 10-year Installation Warranty and Service Agreement.

Learn More About Pella Warranties

A Pella contractor is using a drill to install a wood casement window.

Protection for Your Pella Products & Their Installation

At Pella, our windows are designed with passion, innovated with purpose, built with integrity and backed by some of the industry’s best warranties.

What Customers in Your Area are Saying

“The install team was top notch. It is hard to find true craftsmen these days. Every detail was perfect.”
Wayne F.
“Matt, our installer, was amazing. He did a tremendous job. At the end of each day, he cleaned up so well we couldn't even tell he had been there. Very friendly and went above and beyond with some of the details.”
Rob R.
“The installation team was outstanding!”
Karen C.

Schedule a Consultation

alarm 90 Minute Consultation

A Pella expert will come to your home to discuss project needs and options.

See design, material and color options
Measure your windows and/or doors
Explain the installation day process
No-obligation quote for your project

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Frequently Asked Questions

Is the Pella Promise available exclusively through in-home consultation?

If I install the product myself does it void the warranty?

How long after I receive the product do I have to install it for it to be under warranty?

Do I still receive Pella product warranties if I purchase online?